Canceling an Aeroméxico flight and receiving a refund depends primarily on the ticket type, timing of cancellation, and specific circumstances. Aeroméxico offers a 24-hour risk-free cancellation policy for bookings made at least seven days before the scheduled flight. If you cancel within 24 hours of purchase, you are entitled to a full refund regardless of the fare class. This policy applies only to tickets purchased directly through Aeroméxico. Beyond this period, refundable tickets allow cancellations and refunds at any time before departure, often with no or minimal fees. These flexible fares are generally more costly but provide travelers with greater peace of mind when plans change. Non-refundable tickets, which are often the least expensive options, do not usually qualify for a cash refund once the 24-hour window passes. Instead, passengers may receive a travel credit or voucher valid for future travel, minus cancellation fees that vary depending on the fare rules and timing of the cancellation. Cancellation fees can be significant, especially for last-minute cancellations or certain fare classes.

If Aeroméxico cancels your flight due to operational reasons, weather conditions, or government restrictions, you are entitled to a full refund regardless of the fare type. The airline will typically offer the choice to rebook on another flight at no extra cost or receive a full refund to the original payment method. In cases where the flight is delayed significantly—generally more than five hours—you may also request a refund if you decide not to travel. Additionally, in extenuating circumstances such as serious illness, death in the family, jury duty, or other emergencies, Aeroméxico may consider waiving cancellation fees or issuing refunds. Passengers must provide appropriate documentation to support such claims, and decisions are made on a case-by-case basis.

Refunds for credit card purchases are normally processed within seven to ten business days, though times can vary based on banking institutions and payment methods. If your ticket was booked through a third-party travel agency or online booking platform, refunds and cancellations must typically be handled through that original booking source, as Aeroméxico does not process those directly. Award tickets booked with Aeroméxico’s loyalty program can usually be canceled with points reinstated and taxes refunded, subject to any applicable fees. To initiate cancellations or request refunds, customers can use Aeroméxico’s Manage My Booking portal on the official website or contact customer service directly at +1-833-845-1858 for assistance. Overall, Aeroméxico’s refund policy favors flexibility for refundable fare holders and offers limited options for non-refundable ticket holders, with full refunds guaranteed when the airline cancels the flight. For accurate guidance, contacting customer service at +1-833-845-1858 is recommended.