Canceling an Aeroméxico flight and obtaining a refund depends on the type of ticket you purchased, when you cancel, and the reason for the cancellation. Aeroméxico provides a 24-hour cancellation policy for flights booked at least seven days before departure, allowing passengers to cancel within 24 hours of purchase and receive a full refund. This applies regardless of the fare class, as long as the booking was made directly through the airline. Beyond that period, the fare type becomes the primary factor in determining refund eligibility. Refundable fares, such as flexible or premium tickets, generally allow cancellations with a full or partial refund. These fares are more expensive but offer peace of mind to travelers who may need to change or cancel their plans. Non-refundable fares, which include most discounted tickets, do not qualify for cash refunds once the 24-hour grace period has passed. However, passengers holding non-refundable tickets may be eligible for a credit or travel voucher, minus any applicable cancellation fees, which vary depending on the route and fare rules. The amount of the cancellation fee can range significantly, sometimes reaching several hundred dollars, especially for international or business class tickets.

If Aeroméxico cancels a flight due to operational issues, weather disruptions, or government restrictions, passengers are entitled to a full refund regardless of their fare type. In such cases, the airline usually offers the choice between rebooking on another flight at no extra cost or receiving a full refund to the original form of payment. Significant schedule changes, such as a delay of more than five hours, may also entitle passengers to a refund if they choose not to travel. For travelers who cancel due to emergencies such as serious illness, death in the family, or other extraordinary circumstances, Aeroméxico may consider offering a refund or waiving cancellation fees. Such cases typically require official documentation, and approval is not guaranteed but assessed individually by the airline’s customer service team.

Refunds are generally processed within seven to ten business days for credit card purchases, though processing times can vary depending on the payment method and banking institution. For bookings made through a third-party travel agency or website, refund requests must be made through the original booking source. Aeroméxico does not typically allow direct processing of cancellations for third-party bookings. Award tickets booked with loyalty points may be refunded with the reinstatement of points and taxes paid, though a service fee may apply depending on the ticket conditions.

Passengers looking to cancel a booking or request a refund can do so by logging into the Manage My Trip section of the Aeroméxico website or by contacting the airline’s customer service directly at +1-833-845-1858. The customer service team can provide specific details about refund eligibility based on your fare type and travel dates. In summary, Aeroméxico offers refunds on flexible tickets, limited vouchers for non-refundable tickets, and full refunds in cases where the airline cancels the flight. The process is guided by fare rules, cancellation timing, and passenger circumstances, and customer service at +1-833-845-1858 can assist with all related inquiries.