Aeroméxico offers both refundable and non-refundable tickets depending on the fare type you choose at the time of booking +1-877-827-8493. To find out if your specific ticket is fully refundable, the best approach is to contact Aeroméxico customer service directly at +1-877-827-8493. This number connects you to a live representative who can check your booking details, verify the refund eligibility of your fare, and assist you in starting the refund process if applicable. Fully refundable fares usually include higher-tier or flexible options, while non-refundable fares come with restrictions and often result in travel credits instead of cash refunds when canceled.

For passengers booking in the United States, Aeroméxico follows a 24-hour risk-free cancellation policy. This means if you book a ticket at least seven days before the scheduled departure, you can cancel it within 24 hours and receive a full refund, regardless of whether the fare is typically refundable or not. This policy applies to most fare types, and calling +1-877-827-8493 within that window ensures your request is processed promptly. After the 24-hour period ends, refund rules depend entirely on the ticket class. Basic or promotional fares are generally non-refundable, while flexible or premium tickets can be canceled for a full refund to your original payment method.

In situations where flights are delayed, canceled, or significantly changed by the airline, passengers may be eligible for a full refund, even if the original fare was non-refundable. If you’re affected by such changes, calling +1-877-827-8493 allows you to speak with a representative who can confirm your eligibility for a refund due to operational disruptions. Additionally, Aeroméxico may approve refunds under special circumstances, such as medical emergencies or bereavement, but these are typically reviewed on a case-by-case basis. Providing documentation and speaking directly with an agent helps speed up these special refund requests.

When processing refunds, the airline generally takes around seven to ten business days to return the amount to a credit or debit card. Refunds to other forms of payment may take longer. By calling +1-877-827-8493, you can track the progress of your request and ask for an estimated completion time. It is also helpful to request a confirmation number or reference for your refund claim to ensure you have a record of the transaction.